Frequently Asked Questions
Everything you need to know about your Arbortec Forestwear order and our premium outdoor gear.
What is the typical shipping time for domestic and international orders?
We aim to process all orders within 24 hours. Domestic shipping usually takes 2-3 business days, while international shipping can range from 5-10 business days depending on the destination and customs processing.
How do I ensure I select the correct size for my technical apparel?
Each product page features a detailed size guide. We recommend measuring your chest, waist, and inseam and comparing them to our charts. If you are between sizes, we generally suggest sizing up for better mobility during active forest work.
What is your return policy for items that don't fit?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply use our online returns portal to generate a shipping label and send the item back for a full refund or exchange.
Are Arbortec garments covered by a warranty?
Yes, all Arbortec Forestwear products come with a 12-month warranty against manufacturing defects. This does not cover standard wear and tear from heavy field use, but we stand by the craftsmanship of our gear.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure and fast checkout experience.
How should I care for my technical forestwear to maintain its durability?
To preserve the technical properties of your gear, we recommend washing at 30°C with a mild detergent and hanging to dry. Avoid fabric softeners and bleach, as these can break down the specialized fibers and water-resistant coatings.